• Support Specialist

    Job ID
    2018-2353
    Location
    US-MN-Minneapolis
    Type
    Full-Time Regular
    Functional Group
    Customer Service/Support
    Business Segment
    Refinish
    Region
    Americas
  • Overview

    If you want to work with forward thinking people in a fast moving, innovative environment, Axalta offers you the best market-leading career opportunities. We are a unique company. While our name is new, we are backed by a 150-year legacy of providing some of the most advanced coating technologies to customers all over the world. We rank number one or two in all of the major business segments we serve. Our longstanding commitment to progressive research is setting new standards and pointing the way to beautiful and sustainable coating solutions for tomorrow.

    Responsibilities

    MAJOR RESPONSIBILITIES

    1. Provide user support for all software and hardware via telephone.
    2. Record all telephone calls by documenting customer name, status, problem, and procedures taken.
    3. Process appropriate forms for Repair Orders, Invoices, and Requests and receive approval as necessary.
    4. Follow up with customers on matters related to unresolved problems and outstanding loaner equipment.
    5. Perform stand-alone system configuration and set up.
    6. Organize, prepare and conduct training at customer site or training facility for customers and employees.
    7. Install hardware systems that may include running wires, testing and troubleshooting problems.
    8. Performs miscellaneous duties as directed.
    9. One week of travel per month, to install and/or train on our software.

    Qualifications

    POSITION QUALIFICATIONS

    • Prefer formal training in computers from vocational school or college.
    • One or two years of experience in computer support; telephone support preferred. Must include some experience in configuring a variety of PC hardware and software.
    • Ability to troubleshoot and perform basic PC hardware maintenance.
    • Knowledge of a variety of personal computers, software packages, and related hardware/software.
    • Strong interpersonal and communication skills.

     

    PHYSICAL REQUIREMENTS

    • Ability to exert up to 70 pounds of force to lift and move materials.
    • Ability to stoop, crouch, reach, lift, walk and grasp in order to move materials.

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