• Account Specialist (AZ)

    Job ID
    Full-Time Regular
    Functional Group
    Business Segment
  • Overview

    About Axalta

    Axalta is a leading global company focused solely on coatings and providing customers with innovative, colorful, beautiful and sustainable solutions.  From light OEM vehicles, commercial vehicles and refinish applications to electric motors, buildings and pipelines, our coatings are designed to prevent corrosion, increase productivity and enable the materials we coat to last longer.  With more than 150 years of experience in the coatings industry, the approximately 14,000 people of Axalta continue to find ways to serve our more than 100,000 customers in 130 countries better every day with the finest coatings, application systems and technology. For more information visit axalta.com and follow us @Axalta on Twitter and on LinkedIn


    See link:  http://www.axaltacs.com/content/dam/Corporate/Documents/About%20Axalta/Axalta%20Brochure%202018.pdf


    The Account (Retention) Specialist is responsible for maintaining strong customer satisfaction and long-term retention of Axalta’s customers within a market.  As a member of the Regional sales team the Account Specialist will partner with our coatings customers to foster their long-term success by ensuring that all elements of the business agreement are delivered.


    The Account Specialist works with a high sense of urgency and demonstrates ownership, commitment, and accountability to Regional and Axalta goals. 


    Key Responsibilities: 


    • Acts as primary point of contact for identified customers and builds strong, collaborative relationships
    • Understands key elements of the business agreement with each customer
    • Develops and executes account plans capturing the product, color and services needs of the customer
    • Understands and accurately communicates the values and benefits of Axalta product, color, and services
    • Understands and engages the appropriate resources to meet the unique needs of each customer
    • Maintains an organized communication approach with a regular customer call schedule and clearly documents customer interactions in SalesForce (SFDC)
    • Follows-up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customer
    • Effectively prioritize tasks and contributes to regional team’s expected results for revenue, profitability, customer retention, and distributor management with a high sense of urgency
    • Provides support on standard operating procedures (SOP’s) and ensures customer is aware of education and support available through Axalta Training Classes and Local Performance Groups
    • Leads paint conversion efforts and solicits distribution resources to support the customer 
    • Maintains accurate account information and contact data in SalesForce (SFDC)
    • Utilizes appropriate technological resources (SharePoint, Salesforce, MSOffice, etc.) to further individual productivity and enhance communication with co-workers and customers


    An experienced sales professional with Automotive Refinish background and a strong track of successful customer support. 


    • Bachelor’s degree and/or at least 3-5 years of Automotive Refinish industry experience 
    • Strong knowledge of the collision repair, commercial transportation and industrial business environment as well as distribution fundamentals
    • Working knowledge Axalta’s core product lines and repair shop business fundamentals
    • Ability to identify customer needs and responds quickly to effectively resolve problems using a collaborative approach
    • Self-disciplined and able to perform effectively in unstructured and autonomous conditions 
    • Presents oneself in professional manner throughout all levels of the organization and considers how actions will affect customers
    • Strong team player and actively seeks opportunities to support territory activities and meet customer needs
    • Demonstrates effective written and oral communication skills 
    • Competent computer skills, proficient with MS Office (Word, Excel, PowerPoint)  
    • Must be willing and able to travel up to 50% of the time


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