• Alignment/Product Support Specialist

    Job ID
    Full-Time Regular
    Functional Group
    Business Segment
    Regional Office – NA
    Asia-Pacific (APAC)
  • Overview

    About Axalta

    Axalta is a leading global company focused solely on coatings and providing customers with innovative, colorful, beautiful and sustainable solutions.  From light OEM vehicles, commercial vehicles and refinish applications to electric motors, buildings and pipelines, our coatings are designed to prevent corrosion, increase productivity and enable the materials we coat to last longer.  With more than 150 years of experience in the coatings industry, the approximately 14,000 people of Axalta continue to find ways to serve our more than 100,000 customers in 130 countries better every day with the finest coatings, application systems and technology. For more information visit axalta.com and follow us @Axalta on Twitter and on LinkedIn


    See link:  http://www.axaltacs.com/content/dam/Corporate/Documents/About%20Axalta/Axalta%20Brochure%202018.pdf


    Alignment / Product Support Specialist is responsible for ensuring the smooth transition of products between the Technical Development team and the Ajax Manufacturing team. Once products are aligned, responsibility shifts to managing products through the production process, using continuous improvement to improve productivity, ensure in-spec products and drive quality performance and customer satisfaction. The role also includes direct communication with customer account teams to ensure products are delivering value to our customers, and leading investigation and resolution of customer concerns and complaints.


    JOB RESPONSIBILITIES will include:

    • Validate and align new and modified product formulas for manufacturing, in accordance with site procedures.
    • Manage and maintain formulas and manufacturing instructions (BOMs, Routings)
    • Complete batch card checks/adjustments prior to release to production.
    • Drive continuous improvement efforts to support quality and productivity objectives.
    • Provide troubleshooting and investigation support for nonconforming batches.
    • Lead / coordinate investigation of customer complaints per customer and site requirements, including assignment and completion of corrective actions.
    • Lead / coordinate investigation of internal batch quality issues per site procedures, including assignment and completion of corrective actions.
    • Implement continuous improvements to the manufacturing process.
    • Monitor product performance in Quality Assurance and in the Manufacturing Process to ensure reproducibility between batches.
    • Monitor product conformance to specification and adjusting the product accordingly.


    • Appropriate science or engineering degree, or equivalent.
    • 1-2 years of laboratory experience
    • Paint industry experience
    • Demonstrated ability to work independently as well as within a team environment
    • Demonstrated ability to manage various on-going projects and prioritize work in a dynamic environment
    • Previous paint testing and/or color matching experience an asset
    • Ability to gather, assimilate, and act on customer requests and represent self in a professional manner.
    • Demonstrated effective communication skills (written, oral and presentation) in English required as well as strong interpersonal skills
    • Demonstrated problem solving skills
    • Experience in a manufacturing operations environment an asset
    • Previous customer interface roles an asset


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