• Technical Service Manager

    Job ID
    Full-Time Regular
    Functional Group
    Business Segment
    Transportation Coatings
  • Overview

    About Axalta

    Axalta is a leading global company focused solely on coatings and providing customers with innovative, colorful, beautiful and sustainable solutions.  From light OEM vehicles, commercial vehicles and refinish applications to electric motors, buildings and pipelines, our coatings are designed to prevent corrosion, increase productivity and enable the materials we coat to last longer.  With more than 150 years of experience in the coatings industry, the approximately 14,000 people of Axalta continue to find ways to serve our more than 100,000 customers in 130 countries better every day with the finest coatings, application systems and technology. For more information visit axalta.com and follow us @Axalta on Twitter and on LinkedIn


    See link:  http://www.axaltacs.com/content/dam/Corporate/Documents/About%20Axalta/Axalta%20Brochure%202018.pdf


    The Technical Service Manager will be responsible for managing all programs and priorities to promote growth and retention of assigned account. This job is located in Canton, MS at a customer location.


    Primary Responsibilities of the Technical Service Manager:

    • Support customer’s day to day operations through regular attendance of customer production, quality, and engineering meetings.
    • Serves in an advisory capacity to our labs for field service & product/process needs.
    • Understand the role of all products and look for ways to bring new products or processes into the site for better productivity and profitability.
    • Document key work streams and communicate to others to leverage best practices.
    • Take necessary action to prevent or eliminate problems with the paint or paint systems.
    • Provide accurate demand forecast data for builds, volume of products used and future use.
    • Manage any onsite technical service personnel.
    • Coordinate visits by management and product personnel to best utilize their time and meet customer requirements.
    • Monitor product supply chain issues.
    • Manage the account to exceed expectations.


    Desired Skills and Experience of the Technical Service Manager:


    • The ideal candidate will have a Bachelor’s degree. A High School Diploma is required.
    • The ideal candidate will have at least ten (5) years of OEM industry experience which includes extensive knowledge and understanding of manufacturing processes, paint formulation, paint application, OEM technology approval requirements, and assembly plant operations.
    • The ideal candidate will possess a demonstrated capability to interact with all levels at customer assembly plant including the Plant Manager.
    • Candidate must have proven track record of problem solving and negotiation skills.
    • Candidate must have effective written, oral communication, and presentation skills.
    • Candidate must have efficient computer skills and be proficient with Word, Excel, and PowerPoint



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