• Account manager - SGM

    Job ID
    2018-3199
    Location
    CN-31-Shanghai
    Type
    Full-Time Regular
    Functional Group
    Sales
    Business Segment
    Transportation Coatings
    Region
    Asia-Pacific (APAC)
  • Overview

    About Axalta

    Axalta is a leading global company focused solely on coatings and providing customers with innovative, colorful, beautiful and sustainable solutions.  From light OEM vehicles, commercial vehicles and refinish applications to electric motors, buildings and pipelines, our coatings are designed to prevent corrosion, increase productivity and enable the materials we coat to last longer.  With more than 150 years of experience in the coatings industry, the approximately 14,000 people of Axalta continue to find ways to serve our more than 100,000 customers in 130 countries better every day with the finest coatings, application systems and technology. For more information visit axalta.com and follow us @Axalta on Twitter and on LinkedIn

     

    See link:  http://www.axaltacs.com/content/dam/Corporate/Documents/About%20Axalta/Axalta%20Brochure%202018.pdf

    Responsibilities

    This position is responsible for managing the day to day activities in support of our products and services at the customer site and ensuring the customer is satisfied with the performance of our products.

    The Account Manager is responsible for but not limited to:

    • Work closely with cross functions
    • Focus on the customers of SGM
    • Well draft and execute the business plan following company strategy and policy
    • Build up and maintain the good relationship with the customers
    • Well manage the site service teams
    • Well manage the monthly receivables

     

    Key challenges (in first 6 – 12m):

    • Defend the business at existing customers
    • Expand the new business at existing customers
    • Expand the new business at new Global and Local OEMs

     

    Core Responsibilities:

    • Maintaining core business values in Ethics, Safety, and Environment.
    • Timely delivery of quality products.
    • Oversee Demand Forecasting, Order and inventory control, Feed back to technical and Manufacturing online results and future expectations with products.
    • Support customer’s day to day operations through regular attendance of customer production, quality, and engineering meetings.
    • Ensure product performance and quality is monitored on a regular basis.
    • Feedback to Technical and Manufacturing resources to answer customer queries, troubleshoot ongoing technical concerns, and communicate current production results.
    • Maintenance of the Performance Coatings Business Quality and Environmental managing systems as they relate to their account.
    • Conducting consistent, professional, quality practices while servicing customers in a manner that is superior to the competition.
    • Anticipating and resolving customer technical issues in a responsive and effective manner.
    • Demonstrated ability to rationalize, prioritize and adapt to a dynamic environment.
    • Develop and maintain open communications between the account team, the customer and manufacturing.
    • Utilization computer and organizational skills to manage supply, forecast, and business metrics, generate reports / presentations for the customer.
    • Understand the role of all products and look for ways to bring new products or processes into the site for better productivity and profitability.
    • Lead, mentor and develop team members.
    • Team member’s performance reviews. Assist them in setting and achieving goals.
    • Administration of Axalta personnel at their customer site.
    • Coordinate visits by management and product personnel to best utilize their time and meet customer requirements.

    Qualifications

    Experience:

    • 8 years’ sales and/or project management experience at OEM T1 supplier at least
    • 5 years working experience at JV company at least

     

    Knowledge & Skills (functional competences and capabilities):

    • Familiar with paint shop process
    • Familiar with body coating system
    • Familiar with QM system
    • Well communication and leadership competence
    • Fluent English in writing and speaking

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