• Color Specialist

    Job ID
    2018-3202
    Location
    US-PA-Exton
    Type
    Full-Time Regular
    Functional Group
    Customer Service/Support
    Business Segment
    Refinish
    Region
    Americas
  • Overview

    About Axalta

    Axalta is a leading global company focused solely on coatings and providing customers with innovative, colorful, beautiful and sustainable solutions.  From light OEM vehicles, commercial vehicles and refinish applications to electric motors, buildings and pipelines, our coatings are designed to prevent corrosion, increase productivity and enable the materials we coat to last longer.  With more than 150 years of experience in the coatings industry, the approximately 14,000 people of Axalta continue to find ways to serve our more than 100,000 customers in 130 countries better every day with the finest coatings, application systems and technology. For more information visit axalta.com and follow us @Axalta on Twitter and on LinkedIn

     

    See link:  http://www.axaltacs.com/content/dam/Corporate/Documents/About%20Axalta/Axalta%20Brochure%202018.pdf

    Responsibilities

    Summary:

    The Color Specialist is the primary Customer Care contact that provides the most current color information for our Automotive, OEM / Fleet, Industrial, Aviation, Marine and Powder Coatings brands.  This role will also provide administrative assistance to the Training team.

     

    Job responsibilities include but are not limited to:

    • Be able to retrieve color formulas and/or cross-reference competitive information through Mobius, ColorNet®, ChromaVision® Acquire, World Color Books, SpectraMaster®, Alternate Decks, Vindicator®, the Internet and miscellaneous cross- reference data sheets.
    • Color information, trouble shooting, color assessment and color adjustment recommendations are all part of the job responsibility.
    • Providing generic/specific MSDS/SDS along with VOC information is sometimes required.
    • All communications, support and data input of customer inquiries on color complaints/issues/updates, along with daily use to track incoming customer calls in, SFDC.  
    • Responsibilities also include Outlook database ques by updating, maintaining, and communicating replies to internet requests received via the Axalta Portal and the Axalta Corporate Home page.

    Qualifications

    MINIMUM SKILLS REQUIRED:

    • Must be customer focused and possess very strong interpersonal skills to deal with internal/external customer demands and needs. 
    • Excellent oral and written communication skills. Professional demeanor coupled with excellent phone skills are a must.
    • Must work independently with minimal supervision, meet deadlines and manage changing priorities along with being team focused.
    • Accurate keyboarding skills as well as computer savvy with demonstrated experience in Windows Operating System, MS Office, Outlook and Sales Force Dot Com
    • Some experience in Mobius, ColorNet®, Citrix, and SAP is preferred.
    • Demonstrated sharp listening skills coupled with strong probing skills.
    • Should possess initiative and the ability to follow through with attention to detail.
    • Ability to "eye" match colors with experience in color theory is necessary. 
    • The Color Specialist is accountable for the accuracy of the color information/assessment given along with defined performance metrics that determines productivity, time management, phone skills and the customer perception of great service.  Being able to identify, verify and report data errors/system loopholes is imperative.  Generating complaint reports and the accuracy in updating cross-reference competitive color information into Mobius are equally important tasks.

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