• Customer Service Representative

    Job ID
    2019-3383
    Location
    US-PA-Glen Mills
    Type
    Full-Time Regular
    Functional Group
    Customer Service/Support
    Business Segment
    Regional Office – Americas
    Region
    Americas
  • Overview

    If you want to work with forward thinking people in a fast moving, innovative environment, Axalta offers you the best market-leading career opportunities. We are a unique company. While our name is new, we are backed by a 150-year legacy of providing some of the most advanced coating technologies to customers all over the world. We rank number one or two in all of the major business segments we serve. Our longstanding commitment to progressive research is setting new standards and pointing the way to beautiful and sustainable coating solutions for tomorrow.

    Responsibilities

    Position Overview:

     

    Be the liaison between the business and customer, provide functional excellence and enhance the customer experience to ensure a positive impact on customer loyalty. Support business success through the delivery of a Customer First focus.

     

    The Customer Service Representative should have a thorough working knowledge of the SAP system and all applicable policies and procedures. Experience in SAP system and order entry is a plus. An understanding and focus of quality and customer service experience is a must. This position will work with all functions within the business including, but not limited to, demand and supply planners, U.S. plant sites, warehouses, sales, carriers, and financial contacts to meet customers’ needs while maintaining quality standards. This position will require knowledge of Axalta paint products, paint related products and paint support systems.

     

    Responsibilities include:

     

    Processing sales orders via SAP, responding to customer inquiries and complaints utilizing Salesforce, issuing credit and debit memos, rebate processing, resolution of invoice discrepancies and deductions, sample processing and monitoring sales orders through the order fulfillment process.

     

    This position will require a thorough understanding of and become actively involved in supporting the corporate Sarbanes-Oxley 404 compliance process, as it relates to customer service.

    Qualifications

    Minimum Skills Required:

    • Attitude to work hard and bring resolution for customer satisfaction. Attitude to get the job done. Attitude to be a team player.
    • Demonstrated proficiency as a Customer Service Representative and a successful background in Customer Service systems (SAP & SFDC) and procedures is a plus.
    • Adjust with ease to changes and new conditions and exhibit competence to encourage confidence from Customers.
    • Excellent phone and email communications skills.
    • Must be customer focused and possess very strong interpersonal skills to address internal and external customer demands.
    • Excellent attention to detail.
    • Be the face of Axalta to external customer contacts, providing excellence in Customer Service.
    • Strong computer skills and working knowledge of Microsoft applications.
    • Working knowledge of SAP-QP1 a plus.
    • Must possess the ability to multi-task with excellent organization skills to provide accurate follow-up. Need an understand of inventory management. Must have ability to understand the strategic direction of the business and help support the direction given by management.
    • Possess the ability to build strong, collaborative relationships with customers.
    • Embrace accountability to deliver on ambitious business objectives.
    • Ability to identify areas for improvement and work with management to implement change.

     

    Educational Requirements:

    • Bachelor’s Degree

     

    Additional Information:  

    • Customer Service Specialist is required to work flexible work hours. Customer Service hours of operation are 7:30am to 8:00pm.
    • Minimum requirement in the job is two (2) years.

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