If you want to work with forward thinking people in a fast moving, innovative environment, Axalta offers you the best market-leading career opportunities. We are a unique company. While our name is new, we are backed by a 150-year legacy of providing some of the most advanced coating technologies to customers all over the world. We rank number one or two in all of the major business segments we serve. Our longstanding commitment to progressive research is setting new standards and pointing the way to beautiful and sustainable coating solutions for tomorrow.
Be the liaison between the business and customer, provide functional excellence and enhance the customer experience to ensure a positive impact on customer loyalty. Support business success through the delivery of a Customer First focus.
The Customer Service Representative should have a thorough working knowledge of the SAP system and all applicable policies and procedures. Experience in SAP system and order entry is a plus. An understanding and focus of quality and customer service experience is a must. This position will work with all functions within the business including, but not limited to, demand and supply planners, U.S. plant sites, warehouses, sales, carriers, and financial contacts to meet customers’ needs while maintaining quality standards. This position will require knowledge of Axalta paint products, paint related products and paint support systems.
Processing sales orders via SAP, responding to customer inquiries and complaints utilizing Salesforce, issuing credit and debit memos, rebate processing, resolution of invoice discrepancies and deductions, sample processing and monitoring sales orders through the order fulfillment process.
This position will require a thorough understanding of and become actively involved in supporting the corporate Sarbanes-Oxley 404 compliance process, as it relates to customer service.
Minimum Skills Required: