• Bilingual Customer Service Representative

    Job ID
    2019-3443
    Location
    CA-ON-Ajax
    Type
    Full-Time Regular
    Functional Group
    Customer Service/Support
    Business Segment
    Regional Office – Americas
    Region
    Americas
  • Overview

    THE COMPANY

    Axalta Coating Systems Ltd. ("Axalta," or the "Company"), is a leading global manufacturer, marketer and distributor of high performance coatings systems.  With over a 150-year heritage in the coatings industry, Axalta is known for manufacturing high-quality products with well-recognized brands supported by market-leading technology and customer service.

    Over the course of the Company's history, Axalta has remained at the forefront of the industry by continually developing innovative coatings technologies designed to enhance the performance and appearance of customer's products, while improving the customer's productivity and profitability. Axalta's diverse global footprint of 50 manufacturing facilities, four technology centers, 47 customer training centers and more than 14,000 team members allows the Company to meet the needs of customers in over 130 countries. Axalta serves its customer base through an extensive sales force and technical support organization, as well as through approximately 4,000 independent, locally-based distributors. The Company's scale and strong local presence are critical to its success, allowing leverage of the technology portfolio and customer relationships globally while meeting customer demands locally.

    Axalta operates its business in two operating segments: Performance Coatings and Transportation Coatings, serving four end markets, including:  Refinish, Industrial, Light Vehicle and Commercial Vehicle, across the following four regions: North America, EMEA, Latin America and Asia-Pacific.

    For more information please visit our website www.axalta.com or follow us on Twitter @axalta and on LinkedIn.

    Responsibilities

    The Customer Service Representative (CSR) provides a high level of customer service by understanding Axalta offerings, developing internal and external relationships and effectively processing customer orders for the Powder Coatings and Collision segments.

    RESPONSIBILITIES include:

    • Process customer orders that arrive via telephone, fax, mail or EDI and enter information into appropriate system.
    • Establish sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition.
    • Understand role in the value adding chain, the impact of this role on others and demonstrate effectiveness as a partner in the chain.
    • Manage complaint resolution, credits, debits and returns.
    • Audit customer, product and pricing information.
    • Manage and maintain required documentation to determined standards
    • Monitor shipment status and take appropriate action where necessary e.g. expediting, tracing, etc. Know resources to involve in ensuring commitments to customers are met.
    • Develop understanding and apply selling techniques in servicing work.
    • Continuously keep up to date on products, logistics, customers, ordering patterns and volumes and uses this to undertake work that anticipates and satisfies customer requirements
    • Understand and respond to metrics focused on driving continuous improvement of the process.

    Qualifications

    • Fluently bilingual in English and French
    • Minimum 5 years’ order management experience in a warehouse or manufacturing facility
    • Strong Supply Chain SAP and MS Office skills.
    • Excellent verbal and written communication skills
    • Demonstrated problem solving ability, negotiation skills, and effective complaint resolution
    • Exhibits high level of accuracy, attention to detail and passion for excellence
    • Ability to work professionally and effectively with customers and many different functional groups
    • Demonstrated experience of forming and maintaining positive and professional relationships with customers and colleagues
    • Ability to organize and set priorities for a demanding, diverse business work load
    • Ability to work effectively in a dynamic team environment and flexibility to take on/shed tasks when required by the team
    • Self-motivated and self-managed

     INDLP

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