• Technical Services Specialist

    Job ID
    2019-3449
    Location
    US-AL-Ashland
    Type
    Full-Time Regular
    Functional Group
    Sales
    Business Segment
    Regional Office – Americas
    Region
    Americas
  • Overview

    THE COMPANY

    Axalta Coating Systems Ltd. ("Axalta," or the "Company"), is a leading global manufacturer, marketer and distributor of high performance coatings systems.  With over a 150-year heritage in the coatings industry, Axalta is known for manufacturing high-quality products with well-recognized brands supported by market-leading technology and customer service.

    Over the course of the Company's history, Axalta has remained at the forefront of the industry by continually developing innovative coatings technologies designed to enhance the performance and appearance of customer's products, while improving the customer's productivity and profitability. Axalta's diverse global footprint of 50 manufacturing facilities, four technology centers, 47 customer training centers and more than 14,000 team members allows the Company to meet the needs of customers in over 130 countries. Axalta serves its customer base through an extensive sales force and technical support organization, as well as through approximately 4,000 independent, locally-based distributors. The Company's scale and strong local presence are critical to its success, allowing leverage of the technology portfolio and customer relationships globally while meeting customer demands locally.

    Axalta operates its business in two operating segments: Performance Coatings and Transportation Coatings, serving four end markets, including:  Refinish, Industrial, Light Vehicle and Commercial Vehicle, across the following four regions: North America, EMEA, Latin America and Asia-Pacific.

    For more information please visit our website www.axalta.com or follow us on Twitter @axalta and on LinkedIn.

    Responsibilities

    The Technical Service Rep will provide technical direction and assistance to customers regarding the use of product lines and basic application methods in wood coatings. This position will cover a split shift, servicing a portion of first and second shift production (ideally, an afternoon 1-9pm shift).

    • Provides intermediate technical direction and assistance to customers regarding the use of product lines and facilitates account management with Sales. Knowledge of spray guns helpful.
    • Responds to complex questions and concerns from the customer regarding product lines and general performance requirements.
    • Provides technical direction and assistance to customers on the use of the product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites.
    • Serves as operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality, efficiency and line design. Courses in LSS helpful.
    • Serves as liaison with sales by interacting with line management personnel, developing a complete understanding of needs and operations and providing observations and leads to sales.
    • Ability to travel
    • Preparing accurate and timely Technical Service reports.
    • Follow all Axalta and customer safety regulations.
    • Support other technical service opportunities as directed.
    • Lead Axalta managed inventory program and mutual standard program at customer site

    Qualifications

    EDUCATION AND EXPERIENCE REQUIREMENTS:

    • High School graduate or equivalent education and experience. B.S. in Chemistry, Operations Management or related field is preferred.
    • Minimum 5 years Tech Service Rep experience in wood coatings and finishing lines.
    • Frequent walking, stooping, lifting, pushing and pulling
    • Must be able to lift up to 50 lbs.

    SKILL REQUIREMENTS:

    • Possess excellent organizational and time management skills with ability to prioritize and assign work.
    • Possess excellent communication skills, both written and verbal with demonstrated ability to communicate across all levels of the organization.
    • Demonstrated industry and product applications experience.
    • Strong customer service aptitude and teamwork skills.
    • PC proficient.
    • Custom color matching
    • Understands color theory

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed