Axalta Coating Systems Ltd. ("Axalta," or the "Company"), is a leading global manufacturer, marketer and distributor of high performance coatings systems. With over a 150-year heritage in the coatings industry, Axalta is known for manufacturing high-quality products with well-recognized brands supported by market-leading technology and customer service.
Over the course of the Company's history, Axalta has remained at the forefront of the industry by continually developing innovative coatings technologies designed to enhance the performance and appearance of customer's products, while improving the customer's productivity and profitability. Axalta's diverse global footprint of 50 manufacturing facilities, four technology centers, 47 customer training centers and more than 14,000 team members allows the Company to meet the needs of customers in over 130 countries. Axalta serves its customer base through an extensive sales force and technical support organization, as well as through approximately 4,000 independent, locally-based distributors. The Company's scale and strong local presence are critical to its success, allowing leverage of the technology portfolio and customer relationships globally while meeting customer demands locally.
Axalta operates its business in two operating segments: Performance Coatings and Transportation Coatings, serving four end markets, including: Refinish, Industrial, Light Vehicle and Commercial Vehicle, across the following four regions: North America, EMEA, Latin America and Asia-Pacific.
The Customer Care Representative role is in direct support of Axalta sales to our distributors, direct accounts, body shops, and manufacturers that use coatings and various other end user products. The Representative works closely with sales representatives in the field to develop new sales leads, with primary account responsibilities in rural areas. The successful candidate will provide bilingual service to the Canadian region. This role provides our customers with the most current technical and colour information. The Customer Care Representative also provides recommendations, trouble-shooting support, and information on the use of proper tools and equipment.
Customer Care Representatives provide support from a call center environment that currently provides colour and technical support to the Refinish, Commercial Transportation and General Industrial businesses.
JOB RESPONSIBILITIES include: